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Water Service

Icon for EmergenciesWater or Wastewater Emergency?

Call (303) 384-8158Utilities Division personnel are available 24/7/365 at to respond to any water or sewer system emergencies.

Person Putting Trash in BinTrash or Recycling Question?

Please visit our Trash & Recycling Services page, or call Republic Services at (303) 277-8727.

 

Pay Your Water Bill

Water & Wastewater Rates

In November 2023, City Council approved a 6.2% increase in water utility rates and a 5% increase in wastewater utility rates that went into effect January 1, 2024.The rate increases are necessary for maintaining quality and reliable water and wastewater services for Golden residents, and to contribute to required upgrades over the next few years at the Molson Coors Wastewater Treatment Plant, where Golden’s wastewater is treated.

Start, Stop or Transfer Service

If no final bill is needed, and only the name and/or mailing address need to be updated, please email utilitybilling@cityofgolden.net or call (303) 384-8026.

General Information

UTILITY BILLING & PAYMENT INFORMATION

Ways To Pay


Pay Online
Register to pay your bill online.
(Credit/Debit Card and Electronic Check Payments are accepted.)
There is a $1.25 fee charged by our merchant processor to pay online.  Payments post directly to your account same day when paid through our online portal, and when signing up for automatic payment you can select the payment date that works best for your household.
By Phone Payments are accepted by credit/debit card over the phone at 303-384-8000 or 303-384-8026, from 8 a.m. to 5 p.m., Monday – Friday.
Payment Drop Box:  Drop your payment off in the silver metal box mounted next to the main City Hall entrance at 911 10th St. *Remember to always pay by check or money order when dropping off your payment in the drop box.
Mail your payment to: City of Golden
P.O. Box 5682
Denver, CO 80217-5682
*Please include your remittance stub with payment

Paperless Billing

Join our paperless billing program by emailing utilitybilling@cityofgolden.net, and tell us you would like to change to paperless billing. Alternatively, you can call us at 303-384-8026. It is free and easy to do. You will also be able to view your current and past bills online by setting up an account on our online payment portal.

Assistance is Available

The State of Colorado and Jefferson County provide utility bill financial assistance for qualifying households.

Please notify the Utility Billing Division at 303-384-8026 or utilitybilling@cityofgolden.net if you apply for one of the above-listed programs. Failure to contact the City could result in late fees and/or water shut-off at your property.

Water Rates

Meter Size

Monthly Water Service Charge

5/8 x 3/4 $11.73
1 $12.83
1 1/2 $15.59
2 $18.89
3 $27.70
4 $37.62
6 $65.17
8 $98.23

Residential Rates Based on Average Winter Consumption (AWC)

Monthly Rate Per 1,000 Gallons Used

Tier 1: 0 – AWC* $5.71
Tier 2: Next 15,000 Gallons $7.43
Tier 3: All usage over Tier 2 $8.56

*AWC = Average Winter Consumption is total consumption billed in the month of February or 5,000 gallons, whichever is greater.

Commercial/Multi-Family Water Rates

Monthly Rate Per 1,000 Gallons Used

Per 1,000 gallons used $5.62

Irrigation Water Rates

Monthly Rate Per 1,000 Gallons Used

Potable Irrigation $7.46 
Non-potable Irrigation $3.21 

Wastewater

Fee

Monthly service charge $7.97
Volume Charge $3.42 per thousand gallons used
Single-family residential and multi-family residential accounts Monthly charges are calculated based on the amount of water they used during the month of February billed period.

If the customer’s usage during any month that follows drops below the amount used in February billed period, the charge will automatically adjust down to the new lower usage amount.
Commercial accounts Wastewater charges are based on actual water used per month

Drainage Charges

  • Single-family residential accounts:  $9.75 a month.
  • Multi-family residential accounts:  $9.75 a month per unit, not to exceed four units.
  • Multi-family residential accounts that exceed four units & all commercial accounts:  Charge based on impervious area calculated in square feet. The rate is $.0032 per square foot, per month of impervious area.

Due Date & Late Fees

  • Payment Due Date: The 25th day of the month following the last day of the billing cycle.
  • Late Fees: The City allows a 10-day grace period before assessing a late charge of $10.00
Water Service FAQs
I sent payment through my bank, why is my bill past due?
Although payments may be immediately deducted from your bank account, your bank writes a check and mails it to the city, which can take up to 7-10 business days for us to receive.
Please allow extra time when paying your bill this way.
Do I need to include my remittance stub with payment?
If you mail in or drop off your payment, it helps us to have your remittance stub so we can make certain we process your payment correctly. However, if you are missing your remittance stub or you’re paying through online bill pay services, simply include your full 11 digit account number.
If my water is disconnected due to lack of payment. will paying my bill online reconnect service?
No, please contact Utility Billing directly at (303) 384-8026 to have water service reconnected.
Why is my bill so high?
A very small leak can use a lot of water. A leak of only 1/16” can add over 70,000 gallons of water to your bill in one quarter. Water usage can increase for many reasons, including: leaky faucets, running toilets, visitors and irrigation schedule. You can monitor your water usage and catch leaks and other unintentional spikes in water usage with the Aquahawk Alerting system, a FREE service for City of Golden customers.

For more information on water usage and leaks, visit the EPA website.

If you had a leak, you can apply for the onetime lifetime sudden or severe leak rebate within 20 days of your heightened bill. Please see the ordinance and contact us for more details at (303) 384-8026.

How do I set up automatic payments?
You can set up automatic payments by credit/debit card or electronic check directly on our online payment portal. Alternatively, you can set up automatic payments by bank account withdrawal by filling out the following form and returning it with a voided check.

Can I pay my bill with a credit card?
We offer automatic or one-time payment options online. Set up an account and make payments online.

There is a $1.25 fee charged by our merchant processor to pay online.  Payments post directly to your account same day when paid through our online portal, and when signing up for automatic payment you can select the payment date that works best for your household.
How do I make changes to my account?
If you need to change your name or mailing address, contact us at utilitybilling@cityofgolden.net or (303) 384-8026. Changing your information on our payment website does NOT change your billing information.
I changed my information on the online payment portal, why has my account not been updated?
Changing your information or removing your account on the payment portal does NOT change your billing information, nor discontinue your service. To change your information or discontinue service, please contact us at utilitybilling@cityofgolden.net or (303) 384-8026.
Can I go paperless?
Yes! To receive bills electronically, please contact us at utilitybilling@cityofgolden.net or (303) 384-8026.
My water is off, how do I get it back on?
If water is disconnected for lack of payment, water will only be reconnected between 8 a.m. and 3 p.m. on business days, after payment has been received in full. Please contact us at (303) 384-8026.
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